Legal

Terms Of Sale

Last updated 9 August 2026

These terms apply whenever you buy anything from SUSS GAME LIMITED — games, expansions, spare parts, merchandise, digital content or anything else we sell, whether at full price, on pre-order or in a promotion. Please read them before you order.

1. Who you are buying from

Trading as

SUSS GAME LIMITED

Company number

17409574

Registered address

Unit 8 Birtley Courtyard, Birtley Road, Guildford, Surrey, England, GU5 0LA

Contact

support@suss.game

2. How the contract is formed

Your order is an offer to buy. A contract is formed when we send you an email confirming that your order has been dispatched — or, for digital items, when we send you your access details.

If we cannot accept your order — for example if an item is out of stock, we identify a pricing error, or we cannot take payment — we will contact you and will not charge you, or will refund you if we already have.

3. Price and payment

• Prices are in pounds sterling (GBP) and are shown on the product page.
• The price you pay is the price displayed at checkout, including any delivery charge shown there. We do not add charges afterwards.
• Payment is processed by our payment provider. We do not see or store your full card details.

Promotional and recommended prices

Where we show a recommended retail price alongside a lower price, the recommended price is the price we consider the item to be worth and may charge in future. It is not necessarily a price the item has been sold at for a sustained period. The price you pay is always the one shown at checkout.

Promotions run for a stated period or while stocks last, and we may end or change a promotion at any time. Doing so never affects an order you have already placed.

Pricing errors

If we discover an error in the price of something you have ordered, we will contact you to ask whether you want to continue at the correct price or cancel. If we cannot reach you, we will treat the order as cancelled and refund you in full.

4. Pre-orders

Some items — including new releases and limited runs — are sold on pre-order before they are ready to ship. Where that applies:

• We take payment in full when you place your order, not when we ship it. This is stated clearly on the product page before you buy.
• The product page shows the expected dispatch date. We will email you if that date moves, as soon as we know rather than on the day.
• Where a run is limited, the number of units is stated on the product page and we will not sell more than that.

If we are unable to fulfil a pre-order for any reason, we will tell you and refund you in full.

5. Delivery

Where we deliver, what it costs and how long it takes are on the Shipping & Delivery page.

Goods are your responsibility once they are delivered to the address you gave us. You own them once we have received payment in full.

6. If something is wrong with your order

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality.

Contact us at support@suss.game and we will put it right. We pay return postage on anything faulty, damaged or not as described.

7. Digital content and codes

Where we sell digital content — expansion codes, downloadable content or similar — it is licensed to you for personal, non-commercial use, not sold. You may not resell, redistribute or publish a code.

Digital content is delivered by email or shown at checkout. Note that your 14-day cancellation right ends once digital content has been supplied, if you asked us to supply it immediately and acknowledged that at the time — see Returns & Cancellations.

8. Our apps and software

Our apps are free to download and are not sold as part of any physical product. Buying a game does not grant a licence to an app, and the apps have their own terms. We may update, change or discontinue app features.

Where a physical product is designed to be used alongside an app, we will say so clearly before you buy.

9. Competitions and giveaways

Any competition, giveaway or prize draw we run has its own rules, published with it. Those rules take precedence over these terms where they conflict. No purchase is necessary to enter unless we state otherwise and the law allows it.

10. Our liability

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and under the Consumer Rights Act 2015.

Otherwise, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

11. Events outside our control

If our performance is delayed by something outside our reasonable control, we will contact you as soon as possible and take steps to minimise the delay. We will not be liable for delays caused in this way, but if the delay is substantial you may contact us to cancel and receive a refund for anything you have paid for but not received.

12. Complaints

If you are unhappy with anything, email support@suss.game and we will try to resolve it. You can also get free, impartial advice from Citizens Advice.

13. Other important terms

• We may transfer our rights and obligations under these terms to another organisation. We will tell you if this happens and it will not affect your rights.
• This contract is between you and us. No other person has any rights to enforce it.
• If a court finds part of these terms unlawful, the rest will continue in force.
• If we delay in enforcing these terms, we can still enforce them later.
• We may change these terms. The version that applies to your order is the one published when you placed it.

These terms are governed by the law of England and Wales, and you can bring legal proceedings in its courts. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country's courts.